Refund policy

Before the reading

If your reading has not been generated yet, you can request a full refund within 7 days of purchase, as guaranteed by the right of withdrawal in the Brazilian Consumer Protection Code.

After the reading

We refund when there is a technical failure, such as a reading that was not delivered in full.

If you are not satisfied, we refund your first order, once.

How to request

On the reading page, use the Request a refund button. For purchases without a reading yet, use My readings. You can also write to contato@sibila.website with the email used for the purchase.

Review and timing

Our team reviews every request. Once approved, the refund goes back through the same payment method: on cards, it appears on your statement according to your card issuer's timing; with Pix, it returns to the paying account.

After the refund

Any unused credits from that purchase are cancelled. A reading you already received remains available to you.

Talk to us

If something went wrong, write to contato@sibila.website: it is usually the fastest way to sort it out.